One of the most important things customer centric organizations are doing around the world is focusing on how they can create an experience that requires less effort on behalf of their customers.
If you ask yourself why, just think about it as a customer.
Don’t we all want to do business with organizations that are fast, flexible and hassle free?
Now think about it from an employee perspective.
Don’t we all want to work in an organization that is fast, flexible and hassle free?
Creating an organization that is easy to do business with through the many different touch points requires putting the customer at the center of everything we do.
More importantly, it takes great internal service from department to department, work group to work group and individual to individual in order to be fast, flexible and hassle free.
Let me ask you a question;
How easy is it for your customers who need help and answers to get them from you?
Isn’t it true when we do business with an organization that is fast, flexible and hassle free it is the kind of experience that gives us peace of mind?
As customers, isn’t that something that we all crave?
Remember, in order ...