All Posts by Employee Engagement Category

Employee Engagement

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What’s Your Word for Your Attitude about Your Work?

If I asked you to describe your attitude towards your work in one word, what would it be? Setting aside for a moment your feelings for work, the English language admittedly makes this difficult. German, for example, is a fascinating language in that new or changing concepts can be described by stringing words together to create a new one (e.g.,freundschaftsbezeigungen, which means “demonstrations of friendship”).

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When Service Is Two Chairs and a Napkin Short

A few weeks ago, we attended a gala event, and a series of service bobbles reminded me again that even when service people are perfectly nice, the service itself might still be inadequate.

How much does a customer’s response to service results from the communication between humans? And how much of it is caused by the service person’s lack of judgment, discretion, training, procedure, or supervision?

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Understanding The Value Of Charisma In Leadership

Charismatic-leaders-help-those-around-them

Last week, I had the pleasure of giving the keynote speech at the 2014 NAED LEAD Conference held in Chicago. Given how the focus of my speech was examining the role of charisma in leadership and how we can develop this trait to inspire and engage our employees, it would seem almost natural that the locale for this keynote was this elegant, almost regal ballroom located in one of the illustrious hotels found along Chicago’s “Magnificent Mile”.

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When is a Carry On Not a Carry On?

A carry on piece of luggage is not a carry on when you are flying the airline Air Canada Rouge.

I woke up and it was still dark and I thought I was having a nightmare but it turned out to be a true airline story.

If you have read my blog before you know that I’m a global traveler with a Nexus card.  On this particular adventure my boarding pass said, “You have been cleared for TSA expedited travel. Please see ticket counter agent to reprint boarding pass.”

In hindsight the first mistake I made was approaching the ticket counter in the first place.

From start to finish the experience was nothing but horrific.

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Monday Motivation – Do what you can

Something to think about

Sometimes in the pursuit of perfection, we wish for more time, more resources, or a different situation. Instead of focusing on perfection (even through a change in constraint), embrace progress.

When I discussed this concept with a renowned sculptor, he simply pointed out that ours is to the do the best we can with the time we have. His life experience matched the sage words of Roosevelt.

Today, choose progress over perfection. Be present in the moment and embrace whatever opportunity arrives.

2014-07-21-mm-Do what you can

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Great Work Provocation

What has this inspired for you today?

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Employees Share Volunteering Stories

employees talkingAccording to the Corporate Leadership Council, employees with lower engagement levels are four times more likely to leave their jobs than those who are highly engaged.  But the importance of employee engagement isn't just increased employee retention; it's also about higher productivity.  One study by HR strategy firm Kenexa found that of 64 organizations studied, the organizations with highly engaged employees achieved twice the annual net income of organizations whose employees were less engaged.

One of the most powerful ways to engage employees is by helping them engage with the world.  Employee volunteer and giving programs have increasingly become the gift that keeps giving - to communities, employees and companies alike. 

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Understanding Different Cultures

The very first time I came across a formal definition of Culture was when I was still in business school. My professor introduced me to Geert Hofstede and his definition of culture: “Culture is the collective programming of the mind distinguishing the members of one group or category of people from others” I learnt that the […]
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Moments Like These

It’s Friday – how’s your week been? I feel like I’ve been on a particularly mountainous stage of the Tour de France, culminating in a flat, sprint finish towards the weekend.

The Work

I love my work. Ohhhh noooo – shut up with the happy clappy crappy willya! Truthfully – I love some of my work, and I’m just like you, in order to get the love, you have to put in the hours and the effort. I’ve forced myself through to do list hell this week. Proposals, admin, marketing – the beginning through to the middle of the week was full of productive, useful slog.

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HUMOR