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Leadership

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Mistakes Are The Best Learning Opportunities

As a reminder how mistakes impact a culture of engagement and enablement, please check out some of my favorite quotes and a cool  infographic.

“While one person hesitates because he feels inferior, another is busy making mistakes and becoming superior.”
-Henry C. Link

“There are only two mistakes one can make along the road to truth; not going all the way and not starting.”
-Buddah

“Failure is only the opportunity to begin again, only this time more wisely.”
-Henry Ford

“Experience is simply the name we give our mistakes”
-Oscar Wilde

“If you’re not making mistakes, then you’re not doing anything. I’m positive that a doer makes mistakes.”
-John Wooden.

“The successful man will profit from his mistakes and try again in a different way.”
-Dale Carnegie

“Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.”
-Scott Adams

“A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing.”
-George Bernard Shaw

“An expert is a man who has made all the mistakes which can be ...

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Dispelling the Chimera of Self-Awareness

By the time we’ve been in the workforce a couple years, most of us begin to get solicited and unsolicited feedback on our personal behavior. Sometimes it’s painful, but sometimes it’s wonderful. Recently, I chuckled over the fact that when one Gen-Yer left a firm to go to another, he heard some marvelous words: he was being referred to as the “golden boy.” That was great for his ego, especially since he was unaware of how many of his colleagues from his last firm saw him.

Self-awareness
That experience, however, illustrates a very important point. Very few of us have a rich understanding of self-awareness. Instead, it’s a chimera: a fantasy, built on delusion or just plain ignorance. Yet, self-awareness colors all the messages we send, profoundly affecting the conversations and the way we communicate with others.

The obvious implication of this is that the more self-awareness, the better we’re able to send effective messages and engage in successful conversations. In short, our needs, which are the bricks and mortar of self-awareness, are inevitably front and center in our awareness. So it’s safe to say that a growing ...

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Corporate Training Can’t Ignore Mobile

We can no longer ignore how pervasive mobile is in today’s world. According to the International Telecommunication Union, “there are almost as many mobile-cellular subscriptions as people in the world.” It only makes smart business sense to embrace mobile as part of daily business.

Yes, embrace mobile. And not just when customers want to buy your product or service using their phone. Organizations need to think about embracing mobile as part of their corporate culture. This includes within the recruiting and training functions.

training, mobile, mLearning, BYOD, smartphones, corporate training, mobile learning

ASTD’s latest research, titled “Going Mobile: Creating Practices that Transform Learning“, offers some insight to the direct drivers of greater market performance and learning effectiveness. Two of them are things we’ve talked about before: 1) Mobile Learning and 2) Bring Your Own Device (aka BYOD) programs.

Bringing mobile into organizations takes time and a well-thought out plan. During this year’s SilkRoad Connections conference, Cindy Riddle, one of SilkRoad’s instructional designers, shared their journey to embracing mobile learning as a company. She used a 4-phase model to outline how mobile ...

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Not All Employee Turnover Is Bad

Recognize This! – Some turnover is needed to ensure the best are able to excel in a strong, positive company culture and work environment.

Two of the most direct, measurable people metrics affected by strategic, social employee recognition are employee engagement and employee retention. Nearly all organizations I consult with cite improving retention as a primary ambition for creating a culture of appreciation through strategic recognition. But not all employee turnover is bad.

Jack Welch became somewhat infamous as “Neutron Jack” for his practices around removing low performers. But when you consider his focus, the perspective changes. In his own words:

“My main job was developing talent.  I was a gardener providing water and other nourishment to our top 750 people. Of course, I had to pull out some weeds, too.”

As in nearly all things in life, a careful balance must be struck between employee engagement initiatives and employee retention goals. Some people simply need to move on from your organizations. Bullies should be fired outright. Some have grown as much as they can in the position you have available and can no longer contribute ...

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Do Your Employees Quit and Stay?

You might say that many in HR suffer from fear of abandonment. You monitor turnover rates. You create compensation plans to maximize employee retention. You do succession planning to ensure people have a pathway to develop within the organization. In other words, you pour a ton of effort and energy into ensuring people don’t leave.

The thought of employees quitting and leaving is scary. But here’s what’s scarier and more insidious: employees who quit and stay.

At a fundamental level, when employees become frustrated, discouraged or demoralized, there are often three coping mechanisms:

  1. Proactively work to make the situation better. While this is the path we’d all like to think is the best one for employees, it can be a tough slog. It usually involves confronting people about the root causes of their frustration. It requires that the frustrated and discouraged employee exposes the fact he’s demoralized—often times to the very people who are the root cause of the morale damage. It’s the noble approach, but it’s not the easiest.
  2. Quit and leave. This one’s pretty simple. At some point, people will decide that life ...
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4 Ways Leaders Can Change An Organization’s Culture

Organizational culture and CEOThe following is a guest piece by Jon Katzenbach and DeAnne Aguirre.

It is striking to see how many chief executives see their most important responsibility as being the leader of the company’s culture. According to Ginni Rometty, CEO of IBM, “Culture is your company’s number one asset.” Her counterpart at Microsoft, Steve Ballmer, has said, “Everything I do is a reinforcement or not of what we want to have happen culturally.”

Recognizing the importance of culture in business is not the same thing as being an effective cultural chief executive. The CEO is the most visible leader in a company. His or her direct engagement in all facets of the company’s culture can make an enormous difference, not just in how people feel about the company, but in how they perform.

There are several things you can do from your highly visible position at the top of the hierarchy to spark and foster the cultural realignments you want to see:

1. Demonstrate the power of positive urgency
Time and again, we hear executives cite the importance of having a “burning platform” – a stress-producing crisis, whether externally driven or ...

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The Impact And Criticality That Culture Plays On The Customer Experience

Last month, I was interviewed as part of a thought leadership process at the West Coast Customer Experience Exchange.

Please watch on the following video to see an excerpt.

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There Are No Fad Diet Quick Fixes for Strategic Employee Recognition

Recognize This! – Building and strengthening a culture of recognition requires consistent, daily effort and action.

Over cake with colleagues at a recent company celebration, I had an epiphany. Well, perhaps not an epiphany as this is a truth I’ve long known, but definitely an analogy worth sharing.

As we enjoyed cake and petits fours (they’re smaller, so fewer calories, right?), my colleagues shared their plans to “get into shape for swimsuit season,” as they called it. New Year’s resolutions for losing weight and getting fit were long passed, so now it was time to focus on the latest quick weight loss scheme – the newest pill, the craziest fad diet.

As we all joked together, I realized – this is what many companies do with employee recognition, motivation and engagement. They try the “quick fixes” – Pizza Party Wednesdays, Bagel Fridays, Employee of the Month, and my personal favorite: some form of peer nomination with a “winner” drawn from a hat.

Like the infamous grapefruit diet, these are all quick fixes. Just as no one can eat grapefruit every day for months on end, no strong company culture ...

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How would you like to learn the world’s biggest success secret in dealing with people?

Would you like to learn a success principle that costs you nothing but the small amount of time it takes to use and can return dividends for you, your personal life and business career that can last a lifetime?

What would you pay me if I could give you an envelope with a secret formula for getting the most and best out of every interaction with every person?

How much do you think creating a positive experience with every interaction would mean to you personally and professionally?

Something that is guaranteed to get you more opportunities and more people who will help you get there.

So, you haven’t answered the question.

What would you pay for that secret formula inside of a sealed envelope?

How much would a guaranteed success formula be worth to you, your career and those you work with?

Would a guaranteed success formula be a little deal, a moderate deal, or a big deal for you? 

Regardless of what you think, I’m here to tell you this success formula is a big deal. I’m also going to give you that envelope for free.

The one guaranteed success formula in dealing with people is acknowledgment!

Acknowledgement is a big deal. 

More importantly, ...

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Employer Sponsored Insurance Dramatically Changing

While flipping through the latest HR Magazine, an infographic caught my eye. It related to a conversation I was having only yesterday on rising health insurance costs and the decline in the number of organizations offering employer sponsored insurance (known in the industry as ESI).

According to a recently released report by the Robert Wood Johnson Foundation (RWJF) and prepared by researchers from the University of Minnesota's State Health Access Data Assistance Center, health insurance costs, organizations' offerings, and employee participation have dramatically changed over the past 10 or so years.
ID-100144070.jpg

Image courtesy of freedigitalphotos.net user Stuart Miles

In an interview about the report, Risa Lavizzo-Mourey, M.D.--CEO; and President of the RWJF--noted that, "Employers continue to shoulder about the same percentage of costs for employees' health insurance as they did 10 years ago, but everyone's costs have increased dramatically. Higher costs naturally translate into fewer employers offering insurance coverage, and fewer employees accepting it, even when it is offered."

 

Specifically, the report notes interesting information collected between 1999/2000 and ...

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