Harold Jarche - Posts

 

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Good Friday Finds

Which Comes First: Engaged Employees or Customer Success? via @OscarBerg You want to have tools to help employees get work done. Those tools are no longer the HR systems of performance management and compensation. — those don’t help to get your work done. What we’re seeing is heavy adoption of work management tools, task management,... Read more »

Organizing Talent

The opposite of ‘routine’ is ‘original’ Labour is routine. Talent is original. Even advanced technical Labour can be in essence routine. As Labour, once you learn how to do something, you are able to repeat it. Labour is the capitalist dream for human effort, because it can be quantified, controlled, and replaceable. Labour is viewing... Read more »

Ten Years, Ten Thoughts

In compiling my ebook, Seeking perpetual beta: a guidebook for the network era, I tried to cover all the posts that resonated with readers, clients, and colleagues over a decade. Here are some highlights, representing one thought per year. Taking control of our learning is a challenge for individuals used to working inside hierarchies that... Read more »

Knowledge sharing paradox revisited

The knowledge sharing paradox is that enterprise social tools can constrain what they are supposed to enhance. People will freely share their knowledge if they remain in control of it because knowledge is a very personal thing. Knowledge workers care about what they need to get work done, but do they care about the organizational... Read more »

Seeking perpetual Beta

ebook After 10 years of blogging here, I have compiled my best posts into an ebook. It’s called Seeking perpetual Beta: a guidebook for the network era. Instead of digging through over 2,500 posts on this site, now you can read a cohesive narrative that covers learning, working, and managing in the emerging network era.... Read more »

Medicine, Mistakes and the Reptilian Brain

Pasteur said that discovery favoured the prepared mind. A diagnosis, also a discovery, must favour the prepared mind. Yet medical schools have been inattentive to preparing the mind to meet the patient, inattentive to errors, inattentive to attention, inattentive to inattention, and inattentive to the study of the self which is to be inattentive to... Read more »

Three elements of digital transformation

Altimeter released a new report yesterday, called Digital Transformation: Why and How Companies are Investing in New Business Models to Lead Digital Customer Experiences. For those of us in this field or related ones, much is not new, but confirmatory. Benefits: Leadership and employees feel empowered through education. Decision-making and processes become more efficient across... Read more »

Enterprise knowledge sharing requires trusted relationships

As the economy gets more networked, open organizations are becoming a necessity. Businesses are increasingly dependent on complex social interactions. Products are becoming services, as we can see with web apps, software, and even books. Trading intangible goods and services today requires trusted relationships, and often across distances. Internally, work teams that need to share...

Move the hierarchy to the rear

In an environment where everyone is a leader, some other mechanism needs to be put in place to ensure that everyone can maintain and optimize the tenets of fairness, trust and transparency so the entire organization can move forward. – Harrison Monarth: HBR The foundation for this “other mechanism” is the wirearchy framework: a dynamic... Read more »

A beacon of light

“Lighthouses don’t go running all over an island looking for boats to save; they just stand there shining.” – Anne Lamott When Christopher Mackay and I started talking about my new website design we first discussed what my business means. I mentioned that clarity was important to my clients and that often I engage them... Read more »