michael cook - Posts

 

Home

View: >
 

“Culture Builders Heed These Words…Givers Take All”

The May issue of the McKinsey and Company newsletter is one I’ll be holding onto for a while, it has at least four articles that I know I am going to read…I do wonder though how we’ll ever read everything we want to, especially now that so much of it just comes to us because we asked for it.

Anyway, as I was saying, good stuff from McKinsey this month and among it all one piece in particular has captured my attention. ‘Givers Take All: The Hidden Dimension of Corporate Culture is by Adam Grant. He is author of the recently published ‘Give and Take: A Revolutionary Approach to Success’, a book that seems to be getting a lot of attention from a business community that continues to struggle for answers on how best the attract, develop and retain the millennial generation.

Before I get to far let me ask you this; “It is Better to Give than Receive” … when was the first time you heard this adage? Maybe bible study class, maybe catechism, maybe your grandmother said it first? Of course…when you read ‘All I Need to Know I learned in Kindergarten’ by Robert Fulghum right? I thought so, me too!

OK seriously, the idea of giving being inherently a better way to live than taking isn’t ...

Collaboration: Lessons Learned from a Five Year Old


This past Sunday afternoon I found myself in the midst of a standoff with my five year old grandson, Miles. A few minutes earlier his mother had suggested that maybe I’d like to give him some help with a jigsaw puzzle that was partially completed. Both he and I thought this was a grand idea so we set to it.

I immediately noticed that while he had successfully located many pieces he had failed to complete the border. It looked like he had been focusing on the mid section of the puzzle. Here was an opportunity for grandpa to help! I began sorting pieces, looking for those that had the one flat side of an outer edge. Everyone knows that with jigsaw puzzles the most efficient approach is to complete the border then work toward the middle which I helpfully pointed out to Miles. He wasn’t nearly as excited about this information as I thought he would be but “Oh well, we do what we can!”

Within a few minutes I had sorted through the edge pieces while he continued to work the middle. I passed these over to him and he made the proper connection, always returning to working the mid-section of the picture.

Using my method things moved swiftly. Shortly thereafter ...

Maybe Your Organization’s Biggest Problem is a Failure to Address All the Right Problems

Clever headline, no? Yes, it is clever but at the same time it may be a profound statement of truth. Think for a moment about your working environment. Do you think your organization addresses all serious problems in a timely manner? Rhetorical right? So read on and see if where I am going makes any sense for your organization.

 

Webster offers this as one definition of the word “problem”…

…an unsettled matter demanding solution or decision and requiring usually considerable thought or skill for its proper solution or decision : an issue marked by usually considerable difficulty, uncertainty, or doubt with regard to its proper settlement : a perplexing or puzzling question.

By this definition doing business itself would be included among those things in life we consider problems. What to produce, how to price it, how to market what we produce, how to get it to market, etc., etc., etc. All problems commonly accepted, studied and addressed in most businesses. Notice in the definition offered above there is nothing said about problems being something we should not have. In fact we seek out problems to be solved in order to create businesses. But these are most often ...

Are You Scuffling for Talent? Welcome to Geezer World!

I have heard that a lot of companies are having trouble finding the talent they need these days. I would love to help them solve their problem but they seem to have a problem with me. I am 66 years old and am not looking for full time employment!

 

These days most mornings I am usually up between 7 and 8 unless it is the weekend and then I’ll sleep in until 9. I get up, head downstairs, feed the first cat, heat the water for coffee, uncover the parrot and scratch his head. Gotta scratch his head or he starts yelling!

 

Once the water gets hot I make a cup of coffee for myself and a cup of decaf for my wife, go out to the garage to bring in the other cat, (he has night terrors!) and get his breakfast then take the decaf upstairs to my wife where she has usually started her work day on her laptop while still in bed.

 

Back downstairs I check the morning news ~ usually three or four websites each day and maybe a favorite blog or two. Being on the west coast gives me the advantage of knowing that both business and politics are well underway by the time I get going so there is almost always something to entertain me at the start of the day.

 

By ...

To Listen Authentically, You Must Be Willing to Be Changed by What You Hear

A story appeared in the national news recently that for me had truly wide ranging implications. I suppose it depends on what you consider significant but when a prominent figure from one of our two main political parties changes a long and strongly held position on a subject that is controversial, I think it warrants some analysis not only on its own merits but for what the process offers in terms of transferable learning.

Senator Rob Portman of Ohio recently announced a reversal of a strongly held position on same sex marriage. In case you’ve been living in a cave, he was an opponent of same sex couples being able to call or having their civil unions recognized as “marriage.” His historical positions, in his own words, were largely faith-based…

“…my position on marriage for same-sex couples was rooted in my faith tradition that marriage is a sacred bond between a man and a woman.”

Rob Portman is 57 years old. That means for quite a long time he has held strongly to beliefs that were not subject to modification and which held firm in the presence of what has no doubt been considerable social pressure to alter his views. And then ...

Seeing the Miraculous in the Everyday World May Change Your Experience of Work

Maybe you've heard this story. I heard it today.

A hunter walks into a field one autumn morning. Alongside him is his newly acquired full pedigree retrieving dog. This is their first hunt together.

Within minutes they arrive at the duck blind and the hunter takes his position. Soon a small flock appears. The hunter rises up and quickly dispatches a single duck. His retriever leaps from the blind and bounds across the surface of the water and returns with the fallen duck. The hunter, not believing his eyes, shakes his head and decides that he was just seeing incorrectly in the early morning haze. Again he takes his position in the blind and within minutes another flock approaches. The hunter fires his gun and his aim is once more true. The young hound leaps from the blind and again dashes across the water’s surface to retrieve the fallen fowl.

Now in complete amazement the hunter calls over a comrade from a nearby blind and asks him to watch with him as yet another flock approaches. Again he fires and again his aim is true. Yet again the young dog dashes across the water’s surface to retrieve the fallen duck. The hunter turns to his friend and asks him to explain what they have ...

The Free Market at its Best…Google vs. Samsung…This Will Be Fun to Watch

Say what you will about a capitalist system, it definitely has its shortcoming but it produces some amazing outcomes.  In my view most of what we might deem of the shortcomings of the system are not as much the system itself but rather the players. Those capitalists themselves who are not responsible for the privilege such a system provides them or for the power it makes available. More accurately it is the gamers of the system who seem to feel it is they who are entitled rather than recognizing themselves as natural winners in a game they were born play and have learned how to win. But I digress…

 

Every so often we get to see something truly exciting in the market economy, something that makes us pay close attention, takes sides, chose a favorite, place our bets and marvel at the creativity that is displayed when the best of the best go head to head. To be sure there will be winners and losers along the way, what fun if there were not, after all this is capitalism. However, as spectators and consumers we are most certainly all going to win.

 

I am talking about the fact that a challenger has finally emerged to Apple’s dominance in smart phones and tablets. And not just any ...

Should Maximizing Shareholder Value Ever Really Be the Goal of Business When 175,000 Jobs are On the Line?

When management decisions motivated by self interest jeopardize the entire economy of a region, we may indeed eventually see the scenario as a question of ethics…

 

There is no doubt in my mind that the story that continues to unfold at Boeing with the debacle of the “next big thing in air travel” is destined to become a classic management case study in business schools around the world.

 

Earlier this month Steve Denning offered a compelling two-part analysis of the continuing saga of Boeing’s management and what has become the nightmarish legend of the Dreamliner 787. Denning writes for Forbes and is currently considered a leading light within the community of proponents for a shift to 21st Century Management Practices.

 

In Part 1 subtitled “Seven Lessons Every CEO Must Learn”  Denning asserts a related set of “must learns”…

  • Use the right metrics to evaluate offshoring
  • Review whether earlier outsourcing decisions made sense
  • Don’t outsource mission critical components
  • Bring some manufacturing back
  • Adequately assess the risk factors of offshoring
  • Adequately value the role of innovation

 

These six lessons stem from a single major ...

Some Stories Never Get Old: Embracing What Tickles Their Fancy

I originally wrote this piece about three years ago but since I use it in my management development practice it comes to my attention with some regularity. I really like it; I hope you do as well.

********************************************************

A short time ago while leading a workshop I was asked this question by someone who sounded like an experienced manager. “What do I do with an obviously talented report who just doesn't seem committed to the work he has been assigned?” The manager and I engaged in a brief dialogue to establish the signs that the employee was not committed. What we rapidly determined was probably not surprising. The manager was not necessarily reporting on the results being produced, she was reporting on her observations of the mannerisms of the employee. She didn't like his attitude! Though not exceptional, the results were fine, but the employee was often overheard discussing matters related to Fantasy Football with colleagues. "If he has this kind of time available why wasn't he using it for additional production or education on the finer points of the work?" , she quipped. Why indeed?

At first ...

Performance Management by Any Other Name...Please!

“Most of what we call management consists of making it difficult for people to get their work done.”       Peter Drucker

Last Thursday I sat in my evening Organizational Behavior class as several groups of students made their final presentations. The students were using material they had gathered after perusing many entries to something called a “hackathon” sponsored by ‘the MIX’ during the fall of this year. (If you haven’t discovered ‘the MIX’ and you are serious about engagement and performance do yourself a favor and head over there soon.)  These people, who know the world of work, currently working, some managing, most not, had shared with me early in the quarter some of their horror stories about what had passed for performance reviews. Mostly they had complained about the sort of “drive by” feel these events, how it left them feeling more used as props in a process than resources that were appreciated. They had expectations of being groomed and developed for even greater opportunities. Oh to be young and idealistic!

I had sent them to ‘the MIX’ for their own education but also to have them get a sense of how pervasive the general sense of displeasure is around a common ...